Refund & Return Policy

Last updated: September 2026 · QBS SUPPORT LLC (www.qbssup.shop)

Our Promise — Simple & Clear

Every order from QBS SUP is covered by a 30-day money-back guarantee. If your pet doesn't love the product, or you're unhappy for any reason, we refund you. No games, no hidden conditions.

1. 30-Day Money-Back Guarantee

• You may request a return within 30 days of delivery.
• Refunds are issued to your original payment method (credit card or PayPal).
• Products should be in original condition with packaging if possible.
• Opened hygiene items (dental kits, grooming tools that contact the mouth) are only returnable if unused — for your pet's safety and the next customer's.

2. How to Start a Return (2 Minutes)

• Email support@qbssup.shop with your order number and a short reason.
• We reply within 24 hours with a Return Merchandise Authorization (RMA) and the return shipping address.
• Ship the item back — once received and inspected, your refund is processed.

3. Refund Timeline

• Inspection: 1–2 business days after we receive your return.
• Refund issued: immediately after approval.
• Bank/card processing: 3–7 business days depending on your bank.

4. Damaged, Defective or Wrong Items

If your item arrives damaged, defective or incorrect, email us a photo within 7 days of delivery and we will ship a free replacement or issue a full refund including shipping — your choice. You will not be asked to ship the damaged item back in most cases.

5. Late & Missing Deliveries

Delivery takes 5–7 working days via FedEx after dispatch. A tracking number is emailed to you when the order ships. If your tracking shows no movement for more than 7 consecutive days, contact us — we will investigate with FedEx and, if the package is lost, we replace or refund your full order.

6. Non-Returnable Situations

• Returns requested after the 30-day window.
• Items damaged by misuse, chewing damage beyond normal use, or improper washing.
• Gift cards (where applicable).

7. Who Pays Return Shipping?

• Our fault (wrong/damaged/defective item): we pay — including original shipping.
• Change of mind: return shipping is the customer's responsibility (typically $5–12 within the US).

8. Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase (before dispatch). After dispatch, please use the normal return process above.

9. Contact for Refunds

QBS SUPPORT LLC · Email: support@qbssup.shop · Phone: 662-452-4928 · Website: www.qbssup.shop
Refund questions are answered within 24 hours, 7 days a week.