Shipping Policy

Last updated: September 2026 · QBS SUPPORT LLC (www.qbssup.shop)

1. Delivery Time — 5 to 7 Working Days

All orders are delivered anywhere in the USA within 5–7 working days after dispatch, shipped via FedEx. Orders placed on weekends or US holidays are dispatched the next business day.

2. Tracking Number — Emailed After Dispatch

Every order receives a FedEx tracking number by email the moment it is dispatched (typically within 24 hours of order confirmation). You can follow your package door-to-door at fedex.com using that number.

3. Shipping Rates

• FREE shipping on all orders over $59.
• Orders under $59: flat $5.99 shipping.
• We ship to all 50 US states, including Alaska & Hawaii (transit may vary slightly).

4. What Happens After You Order

• Step 1: Order confirmation email immediately after purchase.
• Step 2: Quality check & packing within 24 hours.
• Step 3: Dispatch + tracking number emailed to you.
• Step 4: FedEx delivers in 5–7 working days.

5. High-Ticket & Heavy Items

Large items (cat trees, strollers, crate furniture, XL beds) ship from our US-based warehouse partners and may arrive in separate FedEx packages. Each package gets its own tracking number.

6. Lost or Delayed Packages

If FedEx shows no movement for 7+ consecutive days, or the package is marked lost, contact us at support@qbssup.shop — after investigation with FedEx we will replace your order or refund it in full.

7. Wrong Address?

Double-check your address at checkout. If you email us within 12 hours of ordering, we can still correct the address before dispatch — after dispatch, we cannot reroute FedEx packages.

8. Questions?

QBS SUPPORT LLC · support@qbssup.shop · 662-452-4928 · www.qbssup.shop — we answer within 24 hours, 7 days a week.